Contact us
Email edmategh@gmail.com and tell us your school, your phone number or email, and what went wrong. We aim to reply within one working day.
For questions about your child's results, attendance or fees, contact your school's office: they hold those records.
Signing in to the parent app
- Enter your school's code (ask the school if you don't know it) and the phone number the school has for you. We text you a 6-digit code.
- No code arriving? Check the number matches the one the school has on file, wait a minute, then ask for a new code. If it still doesn't come, ask the school to check your number.
- Changed your number? Ask the school to update it, then sign in with the new one.
Paying fees in the app
Payments open Paystack's secure page, where you can pay by mobile money or card. Your receipt appears in the app once the payment is confirmed. If money left your account but no receipt shows after an hour, contact the school with the payment reference.
Staff accounts
Forgot your password? Use “Forgot password?” on the sign-in page, or ask your school admin for a temporary password.
Deleting your account
In the parent app, open Settings and tap Delete account. See our privacy policy for what is removed.